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Westpac is warning its customers to be aware of recent Internet scams, which involves sending out hoax emails claiming to be from Westpac and other major Australian banks.

Please note: Some hoax emails are poorly worded, and may contain grammar and spelling errors.

The most recent hoax email contains the following details





Please see latest hoax email scam examples.

If you suspect you have received one of these emails:
Please delete the email from your 'Inbox', and delete it again from your 'Deleted' folder, or 'Sent' folder if you have forwarded on the email. If you are using a computer in an office/corporate environment it is good practice to inform your system administrator of any suspicious emails.

If you suspect you have clicked on a link within the email:
1. Perform a scan for possible viruses and Trojans using your virus protection software. If you require further information, contact your software vendor.
2. If you do not have anti-virus software, we suggest you use one of the many free tools available on the internet. Some examples you could try can be found by visiting our "Updating your software" section.

If you do not have anti-virus protection software, we recommend you do not use Westpac Internet Banking until you have up to date anti-virus protection.

If you believe your security or personal information has been compromised or you notice a transaction that you did not initiate, contact Telephone Banking immediately on 132 032.

If you wish to report the scam:
Please feel free to forward hoax emails to spoof@westpac.com.au as this email address is provided to report suspected scams. Your assistance is appreciated as this allows us to respond quickly to investigate the scam and minimise the chances of our customers being deceived.

Please Note: You will not receive an acknowledgement from spoof@westpac.com.au as this email address must only be used to report suspected scams therefore; individual responses cannot be provided to emails sent to this address.

Find out more about Internet Banking security.