Latest scams
It's good practice to familiarise yourself with the latest scams and stay abreast of the typical tricks fraudsters use. Some techniques can involve sending hoax emails, SMS or phone calls claiming to be from Westpac or other major Australian banks.
There are 3 simple questions you should ask to help spot a scam:
- Does it instruct you to click on a link or call a number?
- Does it ask for account information?
- Is it unexpected or impersonal in tone? (e.g. Dear Account holder rather than your name).
If you answered yes to any one of these questions be aware it may be a scam. Do not respond directly without verifying the legitimacy of the request either by checking the information on our website or calling 132 032.
If you believe your security has been compromised or you notice a transaction you did not make, contact us immediatley on 132 032.
Below is a recent example of a hoax email:
See more scam examples.
Actions to take if you receive a scam via:
Email
- Delete it immediately from your Inbox, Deleted/Trash folder or Sent folder (if you forwarded the email). If you are using a computer in an office/corporate environment it is good practice to inform your system administrator of any suspicious emails.
If you clicked on a link within the email- Perform a scan for possible viruses or Trojans using your virus protection software. If you need help contact your software vendor.
- If you do not have anti-virus software, we suggest you use one of the many free tools available online. See updating your software for examples.
Note: do not use Internet Banking until you have up to date security software on your computer.
Over the phone- If speaking to a person you cannot verify is from Westpac, do not provide personal information and end the call. If it is an automated message asking for information simply hang up.
SMS- Delete the message. If the messages become frequent and a nuisance contact your mobile number provider for further assistance.
Reporting a Westpac-related scams
Just email the details to spoof@westpac.com.au We monitor this email inbox 24/7.
Please note that we do not respond to emails sent to spoof@westpac.com.au.
