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For Personal Loan Protection, Credit Card Repayment Protection, Housing/Home Loan Protection and AGC CreditLine Loan Protection completion of a claim form is required.

Unemployment claims
You must attach a copy of your Employment Separation Certificate from your previous employer. If you are unable to provide such a certificate, you may instead provide a letter from that employer confirming your period of employment, the reason for your employment ceasing and the employer's name and contact details.

If you were self employed or in a business partnership, you must provide such documentation which satisfies us of your loss of employment. You can for example, include a letter from your accountant confirming the business has ceased trading, and/or a letter from the person you were contracting with confirming that your employment has ceased, the reason for your employment ceasing and the person's name and contact details.

Unfit for Work claims
Your medical practitioner must complete and sign page 8 of the claim form. Any fees charged by your medical practitioner for completion of the form are your responsibility.

Our service standards
We will always endeavour to respond to you as promptly as we can depending on the level of correspondence and enquiries we are receiving at the time. We are however, committed to processing all correspondence and enquiries within 10 business days from when we receive them.

Download the Unemployment or Unfit for Work claim form (PDF 127kb)

Send your completed claim form and supporting documentation to:

Personal Loan & Credit Card Protection Claims
Westpac General Insurance Limited
GPO Box 4451
Sydney NSW 2001
Or
Fax to: 1300 786 606

If you have any queries or need help in completing the Claim Form, please telephone our office on 1300 369 989 between 8:45am and 5pm Monday to Friday (Sydney time).