eMarket Index

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100% Online Shopping Guarantee
If you find an online transaction on your statement that is unfamiliar or incorrect, you should:

1. Check your receipts to find out if the amount appears under a different merchant's name (some merchants use trading names different to their registered name).

2. If you recognise the name or have had previous dealings with the merchant, contact them directly for more information on the transaction.

3. If you are still not satisfied or if the goods you ordered were not delivered, call us on 1300 651 089 to make a claim. Call before the due date shown on your credit card statement and you will be able to claim the full amount of the online transaction.

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General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product. View our Australian Prudential Regulation Authority Registrable Superannuation Entity (RSE) Licence & Registration numbers.

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Westpac is not endorsing any merchant, or the goods or services of any merchant, who displays the Westpac eMarket merchant mark. Westpac takes no responsibility for the quality of the goods or services, or for any transactions involving goods or services, offered or sold by any merchant displaying the Westpac eMarket merchant mark. Westpac will not be held legally or financially responsible for the actions of any consumer who purchases goods or services from a merchant displaying the Westpac eMarket merchant mark.

1.	Check your receipts to find out if the amount appears under a different merchant's name (some merchants use trading names different to their registered name).
2.	If you recognise the name or have had previous dealings with the merchant, contact them directly for more information on the transaction.
3.	If you are still not satisfied or if the goods you ordered were not delivered, call us on 1300 651 089 to make a claim. Call before the due date shown on your credit card statement and you will be able to claim the full amount of the online transaction.