Change your access

For more information
call 1300 655 505

It's easy to make a change!

Please ensure you have the following information available before attempting to complete the application form:

The 8 digit customer number under which Business Online and/or Business Telephone Banking is currently established

The BSB and account number for all accounts you wish to link

The account name, BSB and Account number for any third party accounts you wish to access

8 digit customer numbers for any nominated users whose access is being added, amended or removed

8 digit customer numbers for any nominated administrators who have authority to access Online Self Service Administration

If any of the nominated users and/ or administrators do not have an 8 digit customer number, they will need to visit a Westpac branch, with 100 points of identification, before they can be issued with a customer number.

Complete the electronic application form and print, sign and submit the completed application form to the branch where your main accounts are held for signature verification.

How long will it take to complete the application form?
The application should only take 5 to 10 minutes if you have all the required information at hand.

How long will it take for the application to be processed?
Your application should take around 10 working days to be processed if all the information provided is correct. If we do not have all the necessary information, we will contact you.

Where can I get help completing the form?
Help can be accessed from each screen by clicking the Help icon. Alternatively you can contact our customer service line on 1300 655 505 (Option 4) from 8am to 8pm, Monday to Friday and 9am to 5.30pm (AEDT) Saturday.

Want to know more about Business Internet Banking?

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What is Business Internet Banking?

Find out how Business Internet Banking can help you.

Switch to Westpac

All you need to know about changing over your business banking to Westpac.

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