SecurID® tokens

Token delivers new level of banking convenience and security

SecurID^® tokens are one of the most advanced Internet transaction security systems in the world allowing you to make higher-value payments online. The ultra-secure process combines a security code generated by your SecurID® token and an individual password known only to the user. All your transaction and token details are protected by the strength of 128-bit encryption.

Important - this is your electronic signature. Therefore:

Never reveal your token password to anyone

Keep your token secure, don't leave it lying around on a desk - it can be fitted easily to a key ring or neck chain

If you lose or misplace your token, contact us as soon as possible to either stop its use or cancel it completely

Treat your token with care

Don't expose the token to extreme temperatures.

How to activate your token

1. Log into Business Online, select 'A' – Banking, followed by 'B' – Your Details from the left-hand main menu.
2. Select 'C' – the Token tab from this page
3. You will need to set 2 security questions and answers - these will be used to help you re-set your token password should you forget it
4. You will then be asked to set an alpha-numeric password for your token (6-8 characters contain at least one number)
5. Finally, you will be asked to enter the token serial number (found on the back of the token), as well as the digital number displayed on the token screen
6. Select 'Submit' to complete the token activation.

Using your token is easy
Each time you make a payment using the Pay Anyone, Overseas or Periodic Payment feature that is in excess of your current daily online banking limit, you will be prompted to enter your token password and the digital code to authorise payment. This prompt will appear within the existing payment confirmation page for online banking.

Remember that each time you make a transaction you will have to enter a different security code because for enhanced security reasons, your token generates a new number every 60 seconds.

Practise simple safety precautions to lower your risk
We are continually upgrading security and looking for more ways to protect your Business Internet Banking. In the meantime, the preventative measures listed below can help you better keep your financial information protected.

Use and regularly update firewall and antivirus protection on your computer
Undergo a free security check at our website to see if your computer is exposed to virus threats
Check your statements for any transactions that look suspicious
Never click on a link to Westpac's Internet Banking via an email; only access Internet Banking by typing www.westpac.com.au/business
Never send your personal details, including your customer number or Internet Banking password, in response to an email, even if it looks like it came from Westpac.

Download token instruction (PDF 240kb)

Help is always at hand
If you need help at any point during the activation or transacting steps, just click on the online Help icon at the top right hand corner of each banking page within Business Online.

Alternatively, you may contact our Online Banking Help desk on 1300 655 505 (select option 3) from 8am to 8pm (Sydney time) Monday to Friday and 9am to 5.30pm (Sydney time) Saturday.

General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product. View our Australian Prudential Regulation Authority Registrable Superannuation Entity (RSE) Licence & Registration numbers.

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