Back to: Business Online

What has changed?
When you click the administration link in Business Online you will see a new tab called Administration.

What can Administration do?
The new online self service administration feature allows a nominated administrator to complete and submit most administration requests online. This means most requests can be submitted and processed in a matter of minutes instead of days.

What type of requests can be completed online?
Below is a list of administration tasks that you can do within online self service administration. All tasks will be processed automatically, except those marked with an asterisk. Tasks marked with an asterisk require signature verification for security purposes.

Your security
You can use the new administration feature to request a security token for yourself or your users. This helps to protect your money and identity.

Administration task	Business Online	Business Telephone Banking
Update account details
Link accounts
Remove accounts
Change access levels
Add/update third party accounts	*	*
Update user details
Add new user
Update user access levels
Remove users
Update token access
Request token		N/A
Link token to user		N/A
Remove token		N/A
Reset token	*	N/A
Reassign token		N/A
Suspend token		N/A
Update service details
Change mailing or contact details		(change mailing details only)
Change daily payment limit
Change billing account

How can I become an Administrator?
To start benefiting from this new feature, please follow the 'nominate an administrator' link below to appoint an administrator for your Business Online and/or Business Telephone Banking service.