How to use Telephone Banking

To register call 132 142

Below are step by step instructions in using telephone banking.

Dial
132 032 – Personal
132 142 - Business

Press 1
To enter your Customer
Number & Access Code

Press 0
To talk to a Customer
Service Representative

Main Menu
1.	Account Balances
2.	Transaction details
3.	Funds transfer and credit card payments
4.	Bill payments
5.	Change Access Codes
6.	Enter another Customer number

Services Available
·	Order statements, cheque / deposit books
·	Product information
·	Stop cheques
·	Lost / Stolen cards
·	Change of address
·	Interest rates
·	Other services

Help
At any time press the * key
OPTIONS

1.
2.
7.
9.
0.

Repeat last message
Restart current request
Return to the main menu
End the call
Transfer to a customer Service Representative

Did you know...

Our people play a key role in Westpac's involvement in the community.

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