Back to: Accept card payments internet or phone

PayWay Phone uses interactive voice response (IVR) technology to automatically accept credit card payments from your customers. Westpac's research shows that phone payments are 3 times as popular as Internet payments when consumers are paying an invoice by credit card.

PayWay Phone is a simple and secure solution that accepts customer payments via a 1300 number and provides them with a receipt.

You can include your own company name when you set up PayWay Phone, manage the voice prompts and messages your customers hear, and also any payment limits.


Key features

• Automatically collect credit card payments from your customers 24 hours a day
• Accepts your reference number to allow easy reconciliation
• 1300 call costs are included.

• Trading name of your business
• State where to find the reference number on your invoice, statement or bill to match your own stationary.

• Real-time online authorisation of credit card payments
• Credit card surcharges
• Maximum and minimum payment limits.

• Settlement page shows totals for bank account reconciliation
• Download a payments file detailing your transactions
• Import into your accounting system or open in Excel.

• Graphical turnover report
• Download raw report data to Excel for further analysis.

• Refunds may only be performed by nominated staff and only up to the value of a previous sale
• Card Verification Value (CVV).