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Micros PMS provides all the tools that hotel staff need to do for their day-to-day jobs — handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating guest needs, and handling accounting and billing.

Functionality

• The application is configurable to each property's specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database.
• Micros PMS is fully integrated with OPERA Sales and Catering, OPERA Gaming and Comp Accounting, OPERA Vacation Ownership System, OPERA Quality Management System, and the OPERA central systems — ORS, the OPERA Reservation System; and OCIS, the OPERA Customer Information System.

• OPERA Reservation features are integrated with other functionality such as profiles, cashiering and deposits. This module offers a complete set of features for making and updating individual, group, and business block reservations, including deposit handling, cancellations, confirmations, waitlisting, room blocking and sharing.

• An extensive set of features for setting and automatically controlling rates, for rate quotation, and for revenue forecasting and analysis are integrated into OPERA to create the most comprehensive rate management system in the industry. OPERA also interfaces with the OPERA Revenue Management Systems and other major yield management applications.

• OPERA profiles are complete demographic records for guests, business accounts, contacts, groups, agents, and sources. Profiles include addresses, phone numbers, membership enrolments, stay and revenue details, guest preferences, and additional data that make reservation handling and many other activities faster and more accurate.

• Arrivals and in-house guests are served using the front desk features This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department advisories or traces.

• Revenue, market statistics, daily statistics, and city ledger transfers can be easily made from OPERA to a back office system.

• OPERA's rooms management handles all facets of room supervision including availability, housekeeping, maintenance and facility management. The Queue Rooms feature coordinates front office and housekeeping efforts when guests are waiting for rooms not immediately available for assignment

• Posting guest and passer-by charges (including taxes and other generates), making posting adjustments, managing advance deposits, settlements, checkout and folio printing are a few of the many activities handled by OPERA cashiering. It also accommodates multiple payment methods per reservation including cash, cheque, credit cards, and direct bill. In multi-property environments, guest charges can be cross-posted from any property in the hotel complex.

• AR is fully integrated with the OPERA database and includes direct billing, invoicing, account aging, bill payments, reminder and statement generation, and account research. Old balances from external accounting systems can also be entered.

• OPERA PMS offers integrated features for calculating, processing, and following up on travel agent and other types of commission payments, either by cheque or via EFT.

• OPERA offers over 360 separate standard reports that can be customised for each hotel. New reports can also be created as needed using OPERA's built-in report writer.

• Choice of OPERA features, system behaviours and priorities, and system-wide defaults are controlled by the property. User permissions determine which features may be accessed by each user and group. Many OPERA screens may be customised by the property.

• OPERA PMS supports multi-currency and multi-language features to meet the requirements of global operations. Rates and revenues can be dynamically converted from the local currency to any other currency. The appropriate language for guest correspondence can be automatically determined by the guest's profile language; country-specific address formats are also supported.

• OPERA PMS includes interfaces to hundreds of third-party hospitality systems including yield management, telephone and electronic switching, TV and video entertainment, key lock, restaurant POS, activities scheduling, minibar, and wakeup call systems.