Fraud prevention for your business

Call Westpac Merchant Business Solutions on
1800 029 749

Latest fraud prevention tips

Fraudsters have found a new scam to target our hospitalilty (accomodation) merchants. The scam works in the following manner

The merchant receives an eMail from a prospective customer wanting to make a booking with card details provided
The booking is subsequently cancelled and the 'cardholder' requests that the refund is made to another account - usually via a Money Transfer solution

Invariably, the initial transaction is fraudulent and is charged back by the cardholder. As the merchant has already remitted the funds, they have to accept the chargeback as a loss.

Payment Card Industry Data Security Standards (PCIDSS)

If you are a merchant who has access to, or stores credit card details, in any format, or if you use a service provider who does, it is your responsibility to ensure that your customers' payment details remain secure.

View the

Payment Card Industry Data Security Standards (PCIDSS) guide (PDF 67kb)

Protecting your business against credit card fraud

There are various risks when accepting credit card transactions. To understand the types of risks faced and what you should do to reduce the risk of loss view the

Protecting business against credit card fraud guide (PDF 115kb)

Visa, MasterCard, American Express, Japan Credit Bureau (JCB) and Diners Club have created an

important publication (PDF 311kb) which outlines the requirements applicable to all merchants who handle credit card or MasterCard or Visa debit card information.

Chargebacks

Frequently asked questions about chargebacks (PDF 103kb)

Did you know...

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General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product. View our Australian Prudential Regulation Authority Registrable Superannuation Entity (RSE) Licence & Registration numbers.

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Information contained on this page is current as at 22 September 2006.

Products and services described here are only available in Australia. Fees and charges apply. Full details of all terms and conditions are available on application. These may be varied, or new terms and conditions introduced, in the future.