FAQs

How can I open an account online?

You can open the new account online by following these steps:

  1. Determine which account best suit your needs:
    Product information page
    Please note that some accounts can only be opened at a branch.
  2. Click on 'Apply Now' and you will be transferred to our secure online application form
  3. Complete all sections and click on 'Submit'. Your application will be forwarded to our sales team who will attend to your request
  4. Your account will be opened, initially restricted to accept deposits only. We will then post the account application to you. You will be able to make withdrawals after you've signed and returned this application to your selected branch with sufficient identification.

Branch opening hours

All branches are open:

  • 9.30am - 4pm, Mon-Thurs
  • 9.30-5pm, Fridays

Some branches now open weekends.

Find your nearest branch details and ATM locations.

 

Contact us

  • Technical issues or site access:
    Call 1300 655 505
    (8am - 8pm, 7 days a week)
  • Help with accounts and daily banking needs:
    Call 132 032
    (8am - 8pm, 7 days a week)
  • Help with business banking needs:
    Call 132 142
    (8am - 8pm, 7 days a week)