FAQs

I don't remember my Customer ID, where can I find it?

Your Customer ID, also referred to as Customer number can be found towards the top of your Westpac Account Statement.

You can also ring us on 132 032, however, for security reasons you will be asked a number of questions to enable us to identify you.

Branch opening hours

All branches are open:

  • 9.30am - 4pm, Mon-Thurs
  • 9.30-5pm, Fridays

Some branches now open weekends.

Find your nearest branch details and ATM locations.

 

Contact us

  • Technical issues or site access:
    Call 1300 655 505
    (8am - 8pm, 7 days a week)
  • Help with accounts and daily banking needs:
    Call 132 032
    (8am - 8pm, 7 days a week)
  • Help with business banking needs:
    Call 132 142
    (8am - 8pm, 7 days a week)