FAQs

How can I get a PIN issued for my card?

Depending on the type of card you hold, you can ask for a new PIN for:

  • Your current credit card, or
  • A new credit card. 

To arrange one of these options, simply:

  • Call 1300 651 089 (8am -8pm, 7 days a week) from anywhere in Australia
  • Call us on +61 3 6345 1058 (24 hours a day, 7 days a week) if you are calling from overseas
  • Visit your local Westpac branch  with photo identification.

To protect the security of your account and personal information, we can’t provide you with a replacement PIN in an email or at our website – only by phone mail or branch.

Learn more about credit cards.

Branch opening hours

All branches are open:

  • 9.30am - 4pm, Mon-Thurs
  • 9.30-5pm, Fridays

Some branches now open weekends.

Find your nearest branch details and ATM locations.

 

Contact us

  • Technical issues or site access:
    Call 1300 655 505
    (8am - 8pm, 7 days a week)
  • Help with accounts and daily banking needs:
    Call 132 032
    (8am - 8pm, 7 days a week)
  • Help with business banking needs:
    Call 132 142
    (8am - 8pm, 7 days a week)