Westpac Banking Corporation

Merchant services Read up on

Explain my fees and charges

Fee name Description
Establishment fee

This is a one-off fee that is charged when you first become one of our merchants.

It covers the cost of setting you up on our system and providing your starter kit containing:

  • Decals
  • Product user guides
  • Terms and Conditions brochure
  • Merchant Operating guide.
Additional outlet establishment fee This covers the cost of an additional card acceptance facility with a separate merchant number and merchant statement.
Participation fee

This is a monthly fee that covers:

  • The cost of providing an imprinter and vouchers
  • The management of software and servicing for online merchants.
Merchant service fee

This fee is charged according to:

  • Transaction volumes (number of sales and returns)
  • The average $ value of each sale
  • Domestic or international payments
  • Card present and card not present transactions
  • The product being used to process transactions, e.g. Click-clack and EFTPOS.
Minimum service fee This fee is charged if your merchant service fee calculates below the minimum monthly fee. It covers the overall cost of maintaining our services including merchant statements and other support costs.
Interchange fees

This is the fee we pay to the card issuer (bank or other financial institution) that supplied the card to your customer.

Interchange fees vary depending on:

  • The brand of the card, e.g. MasterCard ®
  • Where the card was issued, e.g. Australia or overseas
  • How the transaction was processed, e.g. card present or card not present
  • Card product type, e.g. premium card, business card.
Debit (EFTPOS) card fee

This is the fee we charge you for accepting debit transactions. It covers our cost of:

  • Seeking authorisation from the cardholder's bank or other financial institution via the EFTPOS system when the card is swiped
  • Collecting funds from the cardholder's financial institution and crediting them to your account.
Credit card transaction fee When your customers use a credit card to make a payment, we may charge a credit card transaction fee.
Machine access fee You are charged this fee when you process transactions electronically to cover the cost of providing and maintaining the machine. The fee varies.
Authorisation fees

This fee applies when an authorisation is required, i.e. when:

  • An 'operator' is required to facilitate an approval, or
  • The merchant selects an automated process.
This fee applies for all authorisations, including those where the transaction has been declined.
Chargeback fee This fee partially covers the cost to banks of resolving a chargeback (disputed transaction).
Excessive chargeback fee

We reserve the right to apply this fee where we deem that excessive chargebacks have been incurred over a given period of time.

If you are to be charged this fee you will be notified in writing 1 month prior.

This fee applies in addition to the Chargeback fee.
Cancellation fee

This fee covers the administration cost of closing your merchant outlet(s) and the recovery of the equipment.

It will be for an agreed amount and is set out in our Letter of offer to you. Where the agreement is for a fixed period of time, the cancellation fee will be higher where the facility is cancelled prior to the agreed expiry date of the contract term.
Equipment not returned or damaged charge

A charge could apply for EFTPOS facilities that may increase for Mobile EFTPOS facilities when:

  • Merchant facilities are closed and equipment such as imprinters and machines are not returned to us
  • They are damaged due to your negligence or misuse during the course of normal business.
Please note that the machines supplied to you remain the property of the relevant machine supplier.
Temporary EFTPOS facility fees

This is an additional monthly machine access fee payable when you require a temporary machine.

Where we approve a temporary facility, the period of time will be agreed to in writing at the commencement of the agreement.
GST Some charges include a Goods and Services Tax (GST). For more information on the GST, contact the Australian Taxation Office on 132 866.