Merchant services

Essentials

• Your staff can process credit card payments online and on mobile.

• PayWay's Virtual Terminal module is accessible from any secure computer or mobile device that has internet connection
• Single transactions at a time
• Fully authorised live transactions
• 1 facility for multiple staff
• Simple to use - no integration necessary
• Accept Visa, MasterCard^®, AMEX^® and Diners Club^®1
• Access to reports, statements, billing information and account support
• Online help available
• Linked to a Westpac Business transaction account so funds will be paid into your account within 24 hours²
• Accessible via your mobile phone
• This module can be used to provide over the phone support to customers complimenting your website payment solution.

Need help finding the right product? Help me choose the right merchant service See our full range of website payments

Features

We'll set up your logon and password details and send support information for you and your staff.

Virtual credit card payments - PayWay Virtual Terminal module 

• Transactions validated before they are processed
• Multiple merchants may be set up within the one facility
• Secure web page allows authorised users to accept payments and make refunds
• To prevent fraud, refunds are only allowed against previous payments
• Online searchable transaction history for up to 220 days
• Option to calculate credit card surcharge
• Downloadable reconciliation file detailing transactions
• Settlement reporting
• Download raw sales data to Excel for further analysis
• Failed payments can be automatically retrieved by PayWay if you enable this feature.

Accessible via these mobile devices:

• iPhone
• BlackBerry^® 6000 series and higher
• Nokia devices based on Symbion OS
• Sony Ericsson
• Android^™ based devices including those from HTC, LG and Motorola.

Fees

Every business is different  and because what you offer, where you offer it, how many you sell and how much you sell them for differs from one business to the next, it's best to contact us for a detailed quote where we can work out what product is best for your business and the fees that will apply.

Here is a list of fees and charges. A full list is available on request. Not all fees and charges may apply to your business.

Fees and charges explained

Fee name	Description
Establishment fee	One-off fee charged when you first become one of our merchants. It covers the cost of setting you up on both the Westpac and PayWay systems and providing your starter kit containing: Decals and product user guides Terms and Conditions brochure Merchant operating guide.
Monthly participation fee	For online merchants, covers the cost of managing software and servicing
Merchant service fee	Charged according to: Transaction volumes (number of sales and returns) The average $ value of each sale Domestic or international payments Card present and card not present transactions.
Minimum service fee	Charged if your calculated merchant service fee falls below the minimum monthly fee. It covers the overall cost of maintaining our services including merchant statements and other support costs.
Interchange fees	Fees we pay to the card issuer (bank or other financial institution) that supplied the card to your customer which vary depending on: The brand of the card, e.g. MasterCard® Where the card was issued, e.g. Australia or overseas How the transaction was processed, e.g. card present or card not present Card product type, e.g. premium card, business card.
Credit card transaction fee	When your customers use a credit card to make a payment, we may charge a credit card transaction fee.
Authorisation fees	When an 'operator' is required to facilitate an approval, or The merchant selects an automated process. Applies to all authorisations, including those where the transaction has been declined.
Chargeback fee	Partially covers the cost to banks of resolving a chargeback (disputed transaction).
Excessive chargeback fee	We reserve the right to apply this fee (in addition to the Chargeback fee) where we deem excessive chargebacks have been incurred over a given period of time. You'll be notified 1 month in advance if the fee is to be charged.
Cancellation fee	Covers the administration cost of closing your merchant service. It will be for an agreed amount and is set out in your Letter of offer. Where the agreement is for a fixed period, the cancellation fee will be higher where the facility is cancelled prior to the agreed expiry date of the contract term.
GST	Some charges include a goods and services tax (GST). For more information, contact the Australian Taxation Office on 132 866.

Support

Support is available when you need it

• A dedicated helpdesk is available on 1800 029 749 (Mon-Fri, 8.30-5.30, Sydney time)¹
• Downloads and detailed user guides are available online on the PayWay website
• PayWay live demonstrations provide reassurance for customers and staff.

PayWay test drive

Take the PayWay test drive to see the many ways PayWay could help you get paid.