Merchant services

Essentials

• For security and fast processing

• Space efficient all in one terminal
• Easy to use – just follow the prompts to process a transaction
• Fast processing of transactions for better customer service
• Machines comply with European ROHS standards. This means that no hazardous substances are contained in their electrical and electronic equipment, which means it’s better for our environment
• Latest security technology¹ to protect you and your customers from fraud
• Can be approved to accept phone and mail order payments.

Features

We’ll install EFTPOS Extra i5100 machines and train your staff to use the features of the terminal.¹

Full range of transaction and settlement features

• Accepts all credit, debit and charge cards
• Provides the full range of transaction types including purchase, cash out and refunds
• Provides tipping, pre-authorisation and shift reporting options, particularly useful for the hospitality industry
• Gives you an immediate response approving or declining the transaction ²
• Transfers cleared funds automatically to your nominated business account ²
• Quick and easy to reload stationery rolls into the printer.

Customise your reporting

• Customise your transaction reports depending on your criteria.

Improved reliability

• Reliable technology gives you more time for customer service.

Security features to protect you and your customers

• The latest regulatory approved security technology to protect you and your customers from fraud ³
• Meets industry and card scheme standards to protect your customers’ card and PIN details
• Provides password driven functions, so you can manage who processes different transaction types.

Fees

Your unique business

As every business is different, contact us for a detailed quote.

Fees and charges explained

For information on fees and charges read Explain my fees and charges.

Support

Quick reference guide

For information, read the EFTPOS Extra Mobile troubleshooting guide.

Our helpdesk is available when you need assistance

Contact our Merchant business solutions help desk 24/7 on 1800 029 749 for all your technical and general enquiries.

Call the Helpdesk if you want to:

• Enquire about transactions
• Resolve any technical problems
• Upgrade your machine
• Apply for an additional machine
• Reset your password
• Request a merchant statement
• Review or query merchant fees.

Receive personal training and installation¹

• Face to face technician installation
• Face to face training in cities and major regional centres
• Remote updating of functionality and software reduces disruption to your business.

Fast machine replacement

• EFTPOS machine replacement available 7 days a week covering extended business hours
• Same day service for cities and major regional centres²
• Service is available outside business hours on request. ²