Merchant services

Essentials

• Lightweight and wireless for ultimate portability

• High speed GPRS wireless device combining PIN pad, printer and terminal
• Rechargeable battery pack ensures power for high volumes of sales transactions
• Processes up to 200 transactions with up to 10 hours battery life once fully charged
• Accept and process all card types including chip cards on the go
• Collect card payments at your premises quickly and easily
• Accept phone and mail order payments
• Latest security technology to help protect you and your customers from fraud
• 24/7 assistance from our helpdesk on 1800 029 749 - subject to availability.

Need help finding the right product? Help me choose the right merchant service See our full range of EFTPOS terminals

Features

We'll install your terminal(s) and provide full training for you and your staff¹.

Mobile EFTPOS terminal

	EFTPOS Professional M4230 Mobile
Purchases
Cash out
Refunds
Reporting including tipping, pre-authorisation and shift reporting
Additional user, shift & tip reports
Immediate approve or decline response2
Transfer cleared transactions automatically into your nominated business account
Add your company logo to your EFTPOS screen and receipts
Multi-merchant facility (allows multiple businesses operating at the same site to use a single EFTPOS terminal with individual merchant facilities e.g. medical centres and legal practices.)
Ability to settle cleared transaction values into more than one account.
Add a surcharge to credit or charge card purchase transactions.
More reporting options and functionality.

Security features to protect you and your customers

• The latest regulatory approved security technology to help protect you and your customers from fraud³
• Meets industry and card scheme standards to protect your customers’ card and PIN details
• Provides password driven functions, so you can manage who processes different transaction types.

Fees

Every business is different  and because what you offer, where you offer it, how many you sell and how much you sell them for differs from one business to the next, it's best to contact us for a detailed quote where we can work out what product is best for your business and the fees that will apply.

Here are definitions of fees and charges. Not all fees and charges may apply to your business.

Fees and charges explained

Fee name	Description
Establishment fee	One-off fee charged when you first become one of our merchants. It covers the cost of setting you up on our system and providing your starter kit containing: Decals and product user guides Terms and Conditions brochure Merchant operating guide.
Additional outlet establishment fee	Should you require an additional electronic card acceptance facility which will have a separate merchant number and merchant statement, then you will need to apply for an additional merchant outlet.
Monthly participation fee	Covers the cost of providing an imprinter and vouchers or, for online merchants, the cost of managing software and servicing
Merchant service fee	Charged according to: Transaction volumes (number of sales and returns) The average $ value of each sale Domestic or international payments Card present and card not present transactions The product being used to process transactions, e.g. Click-clack,  EFTPOS etc.
Minimum service fee	Charged if your calcualted merchant service fee falls below the minimum monthly fee. It covers the overall cost of maintaining our services including merchant statements and other support costs.
Interchange fees	Fees we pay to the card issuer (bank or other financial institution) that supplied the card to your customer which vary depending on: The brand of the card, e.g. MasterCard® Where the card was issued, e.g. Australia or overseas How the transaction was processed, e.g. card present or card not present Card product type, e.g. premium card, business card.
Debit (EFTPOS) card fee	Amount we charge for accepting debit transactions. It covers the cost of: Seeking authorisation from the cardholder's bank or other financial institution via the EFTPOS system when the card is swiped Collecting funds from the cardholder's financial institution and crediting them to your account.
Credit card transaction fee	When your customers use a credit card to make a payment, we may charge a credit card transaction fee.
Terminal access fee (variable)	Covers the cost of providing and maintaining the terminal: applies when you process transactions electronically. Varies according to the type of terminal used.
Authorisation fees	When an 'operator' is required to facilitate an approval, or The merchant selects an automated process. Applies to all authorisations, including those where the transaction has been declined.
Chargeback fee	Partially covers the cost to banks of resolving a chargeback (disputed transaction).
Excessive chargeback fee	We reserve the right to apply this fee (in addition to the Chargeback fee) where we deem excessive chargebacks have been incurred over a given period of time. You'll be notified 1 month in advance if the fee is to be charged.
Cancellation fee	Covers the administration cost of closing your merchant outlet(s) and equipment recovery. It will be for an agreed amount and is set out in your Letter of offer. Where the agreement is for a fixed period, the cancellation fee will be higher where the facility is cancelled prior to the agreed expiry date of the contract term.
Equipment not returned or damaged charge	A charge could apply for EFTPOS facilities that may increase for Mobile EFTPOS facilities when: Merchant facilities are closed and equipment such as terminals are not returned to us They are damaged due to your negligence or misuse during the course of normal business. Please note that the terminals supplied to you remain the property of the relevant terminal supplier.
Temporary EFTPOS facility fees	An additional monthly terminal access fee payable when you require a temporary terminal. Where we approve a temporary facility, the period of time will be agreed to in writing at the commencement of the agreement.
GST	Some charges include a goods and services tax (GST). For more information, contact the Australian Taxation Office on 132 866.

Support

Quick reference guide

EFTPOS Professional M4230 Mobile (RTF 123kb)

FTPOS Extra Mobile 

Call the helpdesk anytime on 1800 029 749 (subject to availability) to:

• Enquire about transactions
• Resolve any technical problems
• Upgrade your terminal
• Apply for an additional terminal
• Reset your password
• Request a merchant statement
• Review or query merchant fees.

Installation and personal training

• Face to face technical installation¹
• Face to face personal training in cities and major regional centres¹
• Remote updating of functionality and software reduces disruptions to your business.

Fast terminal replacement

• EFTPOS terminal replacement available 7 days a week covering extended business hours¹
• Same day service for cities and major regional centres²
• Service is available outside business hours on request²
• Uses one of Australia's most reliable communication networks, Telstra.