Fixed line EFTPOS terminal
Essentials
- Process card sales and improve your cash flow
- Accept and process all card types including chip and smart cards
- Accept phone and mail order payments. If you require this functionality, please ask when getting a quote1
- Collect card payments at your premises quickly and easily
- Fast transaction processing for better customer service
- Industry standard technology to help protect you and your customers from fraud
- 24/7 assistance from our helpdesk on 1800 029 749 - subject to availability.
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Things you should know
- 1. Applications for merchant facilities are subject to approval.
Features
We'll install your terminal(s) and provide full training for you and your staff1.
| Feature | EFTPOS Professional T4220 Dial Up |
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| Purchases |
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| Cash out |
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| Refunds |
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| Reporting including tipping, pre-authorisation and shift reporting |
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| Additional user, shift & tip reports |
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| Immediate approve or decline response2 |
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| Transfer cleared transactions automatically into your nominated business account |
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| Connection to PSTN (analogue) phone line |
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| Add your company logo to your EFTPOS screen and receipts |
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| One piece terminal |
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| Multi merchant facility (allows multiple businesses operating at the same site to use a single EFTPOS terminal with individual merchant facilities; e.g. legal and medical practices.) |
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| Ability to settle cleared transaction values into more than one account. |
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| Add a surcharge to credit or charge card purchase transactions |
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Security features to protect you and your customers
- The latest regulatory approved security technology to help protect you and your customers from fraud
- Meets industry and card scheme standards to protect your customers’ card and PIN details
- Provides password driven functions, so you can manage who processes different transaction types.
Fees
Every business is different and because what you offer, where you offer it, how many you sell and how much you sell them for differs from one business to the next, it's best to contact us for a detailed quote where we can work out what product is best for your business and the fees that will apply.
Here are definitions of fees and charges. Not all fees and charges may apply to your business.
| Fee name | Description |
|---|---|
| Establishment fee |
One-off fee charged when you first become one of our merchants. It covers the cost of setting you up on our system and providing your starter kit containing:
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| Additional outlet establishment fee | Should you require an additional electronic card acceptance facility which will have a separate merchant number and merchant statement, then you will need to apply for an additional merchant outlet. |
| Monthly participation fee |
Covers the cost of providing an imprinter and vouchers or, for online merchants, the cost of managing software and servicing |
| Merchant service fee |
Charged according to:
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| Minimum service fee | Charged if your calculated merchant service fee falls below the minimum monthly fee. It covers the overall cost of maintaining our services including merchant statements and other support costs. |
| Interchange fees |
Fees we pay to the card issuer (bank or other financial institution) that supplied the card to your customer which vary depending on:
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Debit (EFTPOS) card fee |
Amount we charge for accepting debit transactions. It covers the cost of:
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| Credit card transaction fee | When your customers use a credit card to make a payment, we may charge a credit card transaction fee. |
| Terminal access fee (variable) | Covers the cost of providing and maintaining the terminal: applies when you process transactions electronically. Varies according to the type of terminal used. |
| Authorisation fees |
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| Chargeback fee | Partially covers the cost to banks of resolving a chargeback (disputed transaction). |
| Excessive chargeback fee |
We reserve the right to apply this fee (in addition to the Chargeback fee) where we deem excessive chargebacks have been incurred over a given period of time. You'll be notified 1 month in advance if the fee is to be charged. |
| Cancellation fee |
Covers the administration cost of closing your merchant outlet(s) and equipment recovery. It will be for an agreed amount and is set out in your Letter of offer. Where the agreement is for a fixed period, the cancellation fee will be higher where the facility is cancelled prior to the agreed expiry date of the contract term. |
| Equipment not returned or damaged charge |
A charge could apply for EFTPOS facilities that may increase for Mobile EFTPOS facilities when:
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| Temporary EFTPOS facility fees |
An additional monthly terminal access fee payable when you require a temporary terminal. Where we approve a temporary facility, the period of time will be agreed to in writing at the commencement of the agreement. |
| GST | Some charges include a goods and services tax (GST). For more information, contact the Australian Taxation Office on 132 866. |
Support
Quick reference guide
EFTPOS Professional T4220 Dial Up (RTF 124kb)
Call the Helpdesk anytime on 1800 029 749 (subject to availability) to:
- Enquire about transactions
- Resolve any technical problems
- Upgrade your terminal
- Apply for an additional terminal
- Reset your password
- Request a merchant statement
- Review or query merchant fees.
Installation and training
- Face to face technical installation1
- Face to face training in cities and major regional centres1
- Remote updating of functionality and software reduces disruption to your business.
Fast terminal replacement
- EFTPOS terminal replacement available 7 days a week covering extended business hours1
- Same day service for cities and major regional centres (subject to availability)
- Service is available outside business hours on request.
