Help
View our list of step-by-step user guides to help you complete most tasks instantly.
Our interactive demonstration shows how easy Business Online is to use:
If you don't have Flash, try the HTML version.
Phone us
- Call Business Telephone Banking on 132 032, 24/7 with your account and daily banking queries
- Call the Online Banking Service Centre on 1300 655 505 Monday to Friday, 8am to 8pm or Saturday 9am to 5.30pm AEST/AEDT, if you need help to register for Business Online or for other technical help.
Go to a branch
If you need help getting started, go to your nearest branch and speak to one of our customer service representatives. Over 120 branches across Australia have kiosks where you can access Business Online.
Ask a question about Westpac products
Use this interactive question and answer tool to answer your questions. If you still need help, email us and we will reply within 24 hours in most cases.
Check the software and browser requirements
Business Online is a browser-based service which means you do not need to download any extra software if you have a compatible browser.
Review the browser set up options for more information.
Terms and conditions
For product details and terms and conditions be sure to read:
- Internet Banking and BPAYProduct Disclosure Statement (PDF 156kb)
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Business Telephone Banking Product Disclosure Statement (PDF 202kb)
Things you should know
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To view the attached Adobe Flash file you will need the Flash plug-in. You can download Adobe Flash Player here. Flash and the Flash logo are trade marks of Adobe Systems Incorporated. - BPAY ® Registered to BPAY Pty Ltd ABN 69 079 137 518.
