Company overview
Our vision and values
Westpac's vision is to be the leading financial services company in Australia and New Zealand. Putting the customer at the centre of everything we do will help achieve this goal.
We see our fundamental purpose as helping every customer achieve all their financial goals.
Our ambition is to earn all of our customers’ business by delighting them with the service and support that we provide and by serving them as a single team. Our strategy focuses on customers in our core markets of Australian, New Zealand and throughout the Pacific, and is based on:
- developing a deep understanding of our customers’ needs;
- providing value-added solutions that seek to meet those needs;
- deepening and building long-term customer relationships; and
- dramatically improving the experience they have with us.
We have strong values, which are well embedded in our culture. We believe that the following values will help us deliver on our strategy:
One team
Working together as part of one team, keeping it simple and celebrating success.
Delighting customers
Knowing our customers and what matters most to them, being an advocate and creating powerful experiences to earn all our customers' business.
Achievement
Entails striving to be recognised as the best in our roles and rewarding those who step above their boundaries.
Integrity
Means earning the value and trust of our colleagues, honouring commitments and doing the right thing for our business and our community.
Valuing each other
Is about listening, showing respect for others and appreciating differences.
