Financial Counsellors
Working together for better customer outcomes
Information for Financial Counsellors
We have a dedicated team of specialists who work in partnership with Financial Counsellors who advocate for our customers experiencing financial hardship.
If you are a Financial Counsellor, please contact the team:
International call: +61 2 9155 5725
Monday – Friday 8.30am-6.00pm (AEST)
Email: financialcounsellors@westpac.com.au
Useful Forms for Financial Counsellors and Authorised Third Party Representatives:
Financial Counselling Agency Authorisation Form (PDF 82KB)
Statement of Financial Position (PDF 106KB)
Authorised Third Party Form (PDF 53KB)
Westpac Group’s Expectations of Authorised Third Parties (PDF 192KB)
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