Sustainability in action
Support through Financial Difficulty
Our Approach
The impacts of the global financial crisis brought into focus our support for customers in financial difficulty, especially as many customers were facing difficulty for the first time and often reluctant to seek help.
Assist
Westpac Assist was established in 2007, providing dedicated support to customers experiencing financial hardship. In response to the global financial crisis in 2009, the program was also made available to St.George and BankSA consumer and business customers, and more recently also to Bank of Melbourne customers.
In the last year, our ‘Assist business’ helped over 30,000 business and consumer customers, one third of which were supported in the early months, following the natural disasters. We are continuing to proactively work with customers showing signs of financial difficulty.
Help minimise and avoid fees
One of the most common complaints we get from customers is about fees. How can I avoid or minimise paying fees?
For more information about fees, you're best to check the Terms and Conditions, Product Disclosure Statements (PDS) or the Consumer Credit Cards Conditions of Use for your account, credit card or other product or service.
