Sustainability in action
Responsible banking and investment
Assessing sustainable risks in lending
We consider Environmental, Social and Governance (ESG) risks in all aspects of our operations, including lending and investment.
Principles for Responsible lending
We apply strict and sensible lending criteria to ensure we only lend affordable amounts to our customers.
Responsible Investment
Our investment activities are determined by policies and frameworks to ensure environmental, social and governance impacts are considered.
Code of Banking Practice
We abide by the Code of Banking Practice.
Financial education
Providing our customers with the opportunity to improve their financial literacy remains a key commitment as part of our focus on local communities.
Support through Financial Difficulty
We provide a range of services to support customers through financial difficulty.
Westpac Assist
Help for customers facing financial issues with their Westpac loans or accounts.
Equator Principles
A benchmark for the financial industry to manage social and environmental issues in project finance transactions.
