Social and community
Responsible consumer banking
Westpac Assist
Help for customers facing financial issues with their Westpac loans or accounts.
Responsible products
We offer a range of products and incentives to help you help the environment, and promote financial inclusion.
Responsible lending
We apply strict and sensible lending criteria to ensure we only lend affordable amounts to our customers.
Help minimise and avoid fees
Information on how to minimise or avoid fees.
Customer Charter
Our belief that customers should only have to ask once is part of our Customer Charter.
Code of Banking Practice
We abide by the Code of Banking Practice.
Resolving complaints
Getting it right when things go wrong.
